Privacy Policy

Eviron Ltd is responsible for the personal information described in this policy.

Eviron Ltd is registered in England and Wales under company number 15344224.

Registered office:

Website: evironltd.com

Privacy and support email: support@evironltd.com

Telephone: 01788 221978

Depending on how a customer contacts us or uses our services, we may collect:

• •Name and contact details;
• •Collection and billing addresses;
• •Telephone number and email address;
• •Waste descriptions and estimated quantities;
• •Access and parking information;
• •Photographs and videos supplied for an estimate;
• •Website estimate selections;
• •Quotations and booking information;
• •Emails, telephone notes and WhatsApp communications;
• •Invoices, payment status and bank-transfer references;
• •Collection, disposal and waste-transfer records;
• •Complaints, feedback and customer-service records;
• •Supplier and commercial-customer contact details; and
• •Website technical information, such as IP address, browser, device information and cookie identifiers.

Customers should avoid including people, identification documents, private correspondence or unnecessary personal information in waste photographs.

We do not normally require sensitive or special-category personal information. Customers should not provide this unless it is genuinely necessary for Eviron to provide the service safely.

We may obtain personal information:

• •Directly through our website, telephone, email, WhatsApp or in person;
• •From someone acting on the customer's behalf;
• •From a landlord, tenant, agent, contractor or business arranging a collection;
• •Through website cookies and similar technologies; and
• •From payment, accounting, communications or service providers used to operate our business.

Anyone supplying another person's information must have authority to provide it and should make this policy available to that person.

Estimates, quotations and bookings

We use personal information to calculate estimates, review photographs, provide final quotations, answer enquiries and arrange collections.

The lawful basis is taking steps at the customer's request before entering into a contract and performing a contract.

Providing waste-removal services

We use information to identify the collection, access the property, communicate with the customer, complete the work and provide relevant documentation.

The lawful bases are performing a contract and complying with legal obligations.

Invoicing and payment administration

We use information to issue invoices, record cash and bank-transfer payments, manage overdue accounts and maintain financial records.

The lawful bases are performing a contract, complying with legal obligations and Eviron's legitimate interest in managing the business and recovering money owed.

Eviron does not request or store online card details because online card payments are not offered.

Waste and regulatory records

We may retain collection and waste information to comply with environmental, taxation, accounting, insurance and other legal requirements.

The lawful basis is compliance with legal obligations.

Customer service and complaints

We use communications, photographs, booking records and related information to answer enquiries, resolve complaints, prevent fraud and establish, exercise or defend legal claims.

The lawful bases are performing a contract, complying with legal obligations and Eviron's legitimate interests in protecting customers and the business.

Improving our services

We may use feedback, website information and booking data to understand demand, improve the website, train staff and improve services.

The lawful basis is Eviron's legitimate interest in operating and improving the business. Where consent is required for cookies, Eviron relies on consent.

Marketing

Eviron will send electronic marketing only where it has the required consent or another lawful permission.

Marketing consent is optional and is not required to receive an estimate or book a collection.

Customers may unsubscribe at any time by emailing support@evironltd.com or using an unsubscribe link where available.

Withdrawing marketing consent will not affect an existing estimate, quotation or booking.

5.1 Website estimate submissions are reviewed by Eviron before a final quotation or booking is confirmed.

5.2 Photographs may be used for:

• •Assessing the quotation;
• •Planning the collection;
• •Identifying waste and access requirements;
• •Resolving disputes;
• •Controlled internal training;
• •Insurance matters; and
• •Establishing or defending legal claims.

5.3 Eviron will not use identifiable customer photographs in public advertising without separate permission.

Where necessary, Eviron may share information with:

• •Employees, workers and contractors providing the collection;
• •Authorised waste-transfer, recycling and disposal facilities;
• •Website hosting, estimate-form and IT providers;
• •Email, telephone and messaging providers;
• •WhatsApp where the customer chooses to communicate through it;
• •Accounting, invoicing and banking providers;
• •Professional advisers, insurers and legal representatives;
• •Debt-recovery services where legally appropriate;
• •Government bodies, regulators, courts or law-enforcement agencies; and
• •A genuine purchaser or adviser involved in a sale or reorganisation of the business.

Eviron requires service providers to protect personal information and use it only for authorised purposes.

Eviron does not sell personal information.

Some website, technology, hosting or communications providers may process information outside the United Kingdom.

Where legally required, Eviron will use a recognised safeguard such as an adequacy regulation, approved contractual clauses or another lawful transfer mechanism.

Customers may contact support@evironltd.com for further information about applicable safeguards.

Eviron retains personal information only for as long as reasonably necessary.

Normal retention periods are:

• •Unaccepted estimates and general enquiries: up to 12 months after the last contact;
• •Accepted quotations, bookings, invoices and payment records: normally seven years;
• •Waste-transfer and environmental records: for the legally required period;
• •Complaints, incidents and legal correspondence: normally up to six years after closure;
• •Collection photographs: normally up to two years after collection;
• •Marketing records: until consent is withdrawn or the information is no longer required; and
• •Website and security logs: normally up to 12 months.

Information may be retained for longer where necessary for taxation, insurance, regulatory requirements or legal proceedings.

The website may use:

• •Essential cookies required for security and website operation; and
• •Optional analytics or advertising cookies where enabled.

Essential cookies may operate without consent where legally permitted.

Optional cookies must not activate until the visitor has made the required choice.

Visitors must be able to reject optional cookies as easily as accepting them and must be able to change their preferences later.

The cookie banner must identify the cookies and providers actually used by the website.

Do not list an analytics, advertising or cookie provider unless it is genuinely installed on evironltd.com.

Eviron uses reasonable technical and organisational measures designed to protect personal information from accidental loss, misuse, unauthorised access, alteration and disclosure.

No internet or electronic-storage system is completely secure.

Customers should not send bank details or sensitive information through an untrusted communication channel.

Depending on the circumstances, an individual may have the right to:

• •Request access to their personal information;
• •Ask Eviron to correct inaccurate information;
• •Ask Eviron to delete information;
• •Ask Eviron to restrict how information is used;
• •Object to certain processing;
• •Object to direct marketing;
• •Receive certain information in a portable format;
• •Withdraw consent where processing is based on consent; and
• •Complain to the Information Commissioner's Office.

These rights are subject to legal conditions and exemptions.

Requests should be sent to support@evironltd.com.

Eviron may request reasonable identification before responding.

Customers should contact Eviron first so that we can try to resolve their concern.

They also have the right to complain to the Information Commissioner's Office.

Website: ico.org.uk

Telephone: 0303 123 1113

Eviron's services are not directed at children.

Eviron does not knowingly accept bookings from anyone under 18.

Eviron may update this policy to reflect changes to its services, website or legal obligations.

The latest version will be published on evironltd.com with its effective date.

Privacy requests, marketing opt-outs and questions about personal information should be sent to:

Email: support@evironltd.com

Telephone: 01788 221978